Privacy Policy

Introduction

Crafteder PLC ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our family travel services.

Data Controller

Crafteder PLC is the data controller responsible for your personal data. Our registered office is located at Dawson Street 106, Limerick, V66 0636, Munster, Ireland. Company Registration Number: CRO956347.

Data We Collect

We collect and process the following types of personal data collection occurs when you interact with our services:

• Contact Information: Name, email address, phone number, postal address
• Family Information: Family size, children's ages, travel preferences
• Communication Data: Messages, enquiries, and correspondence with our team
• Website Usage Data: IP address, browser type, pages visited, time spent on site
• Marketing Preferences: Your consent for receiving marketing communications

How We Use Your Information

We use your personal data for the following purposes, and how we use your information is based on legitimate interests and your consent:

• Providing family travel recommendations and destination guidance
• Responding to your enquiries and providing customer support
• Improving our services and website functionality
• Sending relevant travel information and updates (with your consent)
• Complying with legal obligations and protecting our legitimate interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: legitimate interests for providing our services, consent for marketing communications, contractual necessity for service delivery, and legal obligations where required by law.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, including analytics providers, email marketing platforms, and customer support tools. All third parties are required to maintain appropriate data protection standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact information and enquiry data are typically retained for up to 3 years after your last interaction with us. Website usage data and cookies are retained for shorter periods as specified in our Cookie Policy.

Your Rights

Under GDPR and UK data protection law, your rights include the following important protections:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

While we provide family travel services, we do not knowingly collect personal data directly from children under 16 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following details:

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local supervisory authority.